1. Who we are
Siftingflush ("we", "us", or "our") is an education-led mindful eating coaching practice. We are the data controller responsible for the personal information described in this policy. Our details are:
- Business name: Siftingflush
- Registered address: 20 Convention Centre Pl, South Wharf VIC 3006, Australia
- Telephone: +61 3 9099 1111
- Website: https://siftingflush.world
If you have any questions about this policy or about how we handle your information, you can contact us using the details in section 13.
2. Scope of this policy
This policy applies to personal information we collect through our website, through our contact form, and through direct correspondence such as email or telephone calls. It does not apply to third-party websites that we may link to, which operate under their own privacy practices.
Our website provides general informational and educational content only. It is not designed to collect health information, and we ask that you do not submit sensitive personal data through our forms.
3. Information we collect
We aim to collect as little information as reasonably possible. Depending on how you interact with us, this may include:
Information you provide
- Your name, when you complete the contact form or write to us.
- Your email address, so that we can reply to your enquiry.
- The content of your message and any further correspondence.
- Your consent preferences, including cookie choices.
Information collected automatically
- Basic technical data such as browser type, device type, and approximate region, where analytics cookies are enabled.
- Information about how pages are used, in aggregate and non-identifying form.
We do not knowingly collect special categories of data, payment card details through the website, or information about your health.
4. How and why we use your information
We use personal information for clearly defined purposes, and only as far as necessary for each purpose:
- To respond to enquiries you send us and to continue relevant correspondence.
- To provide general information about our educational coaching services when you ask for it.
- To understand, in aggregate, how our website is used so we can improve its content and structure.
- To maintain the security and proper functioning of our website.
- To meet legal and record-keeping obligations that may apply to us.
We do not sell your personal information, and we do not use it to make automated decisions that produce legal or similarly significant effects.
5. Legal bases for processing
Where the General Data Protection Regulation applies, we rely on the following legal bases:
- Consent: when you submit the contact form or enable optional cookies, you give consent that you may withdraw at any time.
- Legitimate interests: to operate, secure, and improve our website, balanced against your rights and expectations.
- Legal obligation: where we must retain certain records to comply with applicable law.
Where Australian privacy law applies, we handle personal information in accordance with the Australian Privacy Principles.
6. Sharing and disclosure
We treat your information with care and limit who can access it. We may share personal information only in the following circumstances:
- With trusted service providers who help us operate our website or email, under appropriate confidentiality and data-protection terms.
- Where required by law, regulation, or a valid legal request.
- To protect the rights, safety, and property of our visitors, our team, or the public.
Any service providers we use are expected to process personal information only on our instructions and to keep it secure.
7. How long we keep your information
We keep personal information only for as long as it is needed for the purpose it was collected, after which it is deleted or anonymised. As a general guide:
- Enquiry correspondence is typically retained for up to 24 months from your last contact, unless an ongoing relationship requires otherwise.
- Consent and cookie-preference records are retained for up to 12 months, after which you may be asked again.
- Aggregated, non-identifying analytics data may be retained for longer, as it no longer identifies you.
Where we are legally required to keep certain records, we retain them for the period that the relevant law specifies.
8. Security measures
We take reasonable technical and organisational steps to protect personal information against loss, misuse, and unauthorised access. These measures include:
- Serving the website over an encrypted HTTPS connection.
- Limiting access to personal information to people who genuinely need it.
- Using reputable providers for hosting and email services.
- Reviewing our practices periodically and addressing issues we identify.
While no method of transmission or storage is completely secure, we work to maintain protections appropriate to the sensitivity of the information we hold.
9. Your rights
Depending on your location, you may have some or all of the following rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your information in certain circumstances.
- The right to restrict or object to certain processing.
- The right to data portability, where applicable.
- The right to withdraw consent at any time, without affecting prior lawful processing.
- The right to lodge a complaint with a relevant supervisory authority.
To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by applicable law.
10. International transfers
Our service providers may process information in countries other than your own. Where personal information is transferred internationally, we take steps to ensure it remains protected by appropriate safeguards consistent with applicable data-protection law.
11. Children's privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
12. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "last updated" date shown at the top of this page. We encourage you to review this policy periodically.
13. How to contact us
If you have questions, requests, or concerns about this Privacy Policy or your personal information, please reach out:
- By post: Siftingflush, 20 Convention Centre Pl, South Wharf VIC 3006, Australia
- By phone: +61 3 9099 1111
- Through our contact page
This document is provided for general information and does not constitute legal advice.